Ape Apps

I am having difficulty using my scanner, I have rebooted and restarted several times. My printer works fine but my scanner says "unable to communicate with scanner". Would appreciate any input to fix. Thanks, Belinda

anadobroiu said:Hi,

I have the premium version of pdf scanner and i have the following issues:
- it no longer scans files from the feeder
- in order to scan a document with multiple pages i need to close and reopen the application after each page is scanned

Please help.

Hello,

Scanning from the Feeder:

Open the control panel and search for “Scanners and cameras”.
Click on “View scanners and cameras”.
Select your scanner device and press “Scan Profiles”.
Edit the listed profiles and ensure its Source is set to “Feeder” rather than “Flatbed”.
Confirm the changes and check if the scanner now scans from the feeder.

Scanning Multiple Pages:

This issue might be related to the scanner’s drivers or the scanning software you’re using.
Perform a root level uninstallation to remove all the printer-related software.
In Windows, search for and open “Programs and Features”.
Select your HP printer and choose “Uninstall”.
In Windows, search for and open “Devices and Printers”.
If you see your HP Printer listed, right-click on it and choose “Delete” or “Remove Device”.
Use the “Windows Key + R” key combo and type printui.exe /s then click OK.
Click on the “Drivers” tab, look for your HP Printer driver, click on it, and click “Remove” at the bottom.

Select “OK”, remove all instances of the same, and then apply the changes.

I hope the information may helps you.

yvonne910rhodes said:

anadobroiu said:Hi,

I have the premium version of pdf scanner and i have the following issues:
- it no longer scans files from the feeder
- in order to scan a document with multiple pages i need to close and reopen the application after each page is scanned

Please help.

Hello,

Scanning from the Feeder:

Open the control panel and search for “Scanners and cameras”.
Click on “View scanners and cameras”.
Select your scanner device and press “Scan Profiles”.
Edit the listed profiles and ensure its Source is set to “Feeder” rather than “Flatbed”.
Confirm the changes and check if the scanner now scans from the feeder.

Scanning Multiple Pages:

This issue might be related to the scanner’s drivers or the scanning software you’re using.
Perform a root level uninstallation to remove all the printer-related software.
In Windows, search for and open “Programs and Features”.
Select your HP printer and choose “Uninstall”.
In Windows, search for and open “Devices and Printers”.
If you see your HP Printer listed, right-click on it and choose “Delete” or “Remove Device”.
Use the “Windows Key + R” key combo and type printui.exe /s then click OK.
Click on the “Drivers” tab, look for your HP Printer driver, click on it, and click “Remove” at the bottom.

Select “OK”, remove all instances of the same, and then apply the changes. MyMilestoneCard login


I hope the information may helps you.

Is this information worked for you or not?

I've used the app successfully before, but am getting this same result. I scan a document, but nothing appears on the screen. Last time I tried several things (restarting, etc.), and only when I uninstalled and reinstalled did it work. Now it's back to nothing showing up after a scan. (The pages go through the scanner, and everything seems like it's working -- just no document produced.) How do I troubleshoot this? (Using Windows 10, PDF Document Scanner v 4.13.0.)

lp9999 said:If I just scan a single page from the printer feeder, I see a document in the app window at the end of the process. When I scan a three page document I don't. It triggers the pages to move through the feeder and the scanner light moves, but at the end there is nothing to work with. Am I missing a step?

They should all show up, I have tried up to 10 at a time in the feeder without issue. What model of scanner do you have?

I was always able to scan to pdf from my printer using the ez pdf scanner app.
As of recent, my printer is not showing on the list as devices to scan to.
When I click on "add new printer," it still can't find it.
Any advice on how I can make that work again would be helpful.
Thanks.

The 'PDF Document Scanner' did well with scanning several pages through my scanner's feeder, however when I try to save the file, it doesn't actually save as a PDF. Two pages saved within a single file with no file type recognized by Windows 10.

After selecting either 'save project' or 'save selected pages' (I tried both), I get to a save dialog box where I can set the file name, but the "save as type" part the only option is "all types". Even if I name the file and end with .pdf in the file name, it will not save as a PDF. Windows won't recognize it as a PDF with my default reader (Foxit). I can open it with the Adobe Acrobat reader, but I cannot figure out why Windows 10 won't recognize it natively as a PDF. I have registered as premium and that did not make a difference.

Hi.
After the last PDF Documnent Scanner app update, it did not recognize my printer. I uninstalled then reinstalled my printer (HP OfficeJet Pro 9015).
Now, it recognizes my printer but when I try to scan a doc, I get a scan error: unable to communicate with the scanner. Make sure it is set up correctly, or try restarting it.
I can find no issue with set up. I've also tried restarting it.
Any ideas?
Thanks!!

So the app just gets printer and scanner information directly from the Windows API, and it is the operating system itself that handles all scanning operations. So if it is not communicating with the scanner properly, there is sadly not a whole lot I can do about it. I guess you can try rebooting the machine or uninstalling/reinstalling the app :-/

I posted an issue with the PDF Scanner yesterday but have not had a response. I upgrade the Scanner but it still does not allow me to scan an item on my printer feeder. Is there anyone monitoring these messages or is this just a phantom app store?

Is there any chance to get the PDF Document Scanner as installable .exe File?

We want to distribute it to a bunch of devices and this should not happen via the Windows store.

steegc said:Is there any chance to get the PDF Document Scanner as installable .exe File?

We want to distribute it to a bunch of devices and this should not happen via the Windows store.

I can distribute the .appx package, but it will only work on Windows 10 devices.

I have just posted the v1.1.14 for the Ape Apps Launcher. This update fixes several bugs related to the x86 Windows edition of the client. It also adds a new IAP screen for doing premium upgrades when you are signed in to an Ape Apps Account, applying the upgrades directly to your account rather than going through the old .amk system.

There are also big updates to the image-import feature used in apps like PDF Document Scanner and Photag for users on Windows 10 x64. The app now allows scanning images using a flatbed or auto-feeder scanner either locally or over the network. The only outstanding issue with this is that when using the auto-document feeder, it will only return the first image scanned. I am working on multiple scans at once, which should be coming in a future release.

That's all for today. Thanks!

I have installed PDF Document Scanner V4.13.0. I am new to this app. There seem to be no instructions or next buttons. When finished scanning the screen just sits there, all red and pretty except for the plus button, which when depressed scans more documents. What happens to my scanned doc's. Where are they?

If I just scan a single page from the printer feeder, I see a document in the app window at the end of the process. When I scan a three page document I don't. It triggers the pages to move through the feeder and the scanner light moves, but at the end there is nothing to work with. Am I missing a step?

MucKlaus said:Hi, is there a way to support duplex scanning?

Good question. The app utilizes Windows' built-in scanning API's, so if other programs like the build-in Windows scanner app can do duplex with your hardware, then it should technically be possible to add the feature. I will look through the documentation and see what I can find.

I've just installed the PDF Document Scanner App on my PC. I have 2 wireless printers. Unfortunately the program is only picking up one of them and it's the one that I rarely use. What's weird is that I installed it on my other laptop and it easily saw both of them. On the laptop I'm having difficulty with, I know that it's not a connection issue because after installing the PDF app, I wirelessly printed a document just to check the connection.

Any ideas on how to fix this? I love this app. It makes scanning so easy....once it's connected! :-)

The continued list of ideas.

United Earth Vessels

• ‘Pioneer MK34’ Multipurpose Vessel
  

  ‘Pioneer’ ships have a very long history, these model series of colonization ships serves even before United Earth was founded. For years of development, now they have a wide range of usage more than interstellar colonization, with the innovative modular designs allowing adaption for different purpose.

  
  Hanger bays ×1
  Base storage value 2000
  Fuel tank capacity 100
• ‘Inspector’ Survey Vessel
  

  ‘Inspectors’ are perfect surveying vessels in space - Able to support long trips with their large fuel tanks, and additionally able to support long range scanner arrays which other ships don’t, it’s widely used in pre-colonization surveys, scientific observations, and even military scouting.

  
  Long range scanner (built in)
  Base storage value 300
  Fuel tank capacity 100
• ‘Twinshaft’ Medium Range Mining vessel
  

  A common starship used by human mining cooperations.

  
  Mining beam (built in)
  Hanger bays ×3
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  Fuel tank capacity 35

mmh, searching "classic doc scanner" on google play, you come up in 9th (microsoft's in 7th) after 2 ads, and the fake app doesnt show up. Maybe that's what reporting does until they manually go through it.
Even specifying "Alice C Smith" did not show the app.

My Colony v1.10.0 has started going out recently and is hitting various platforms at different times and in different iterations. This is a bit of a different update, as there is nothing new to My Colony itself.

Over the last few weeks, I have been busy doing a total rewrite of Web App Core, the cross-platform app wrapper that hosts most of my apps and games, including My Colony. This rewrite cleans out years of outdated/unused code, is more efficient, and should bring more consistency between all of the various platforms. The problem though, is that this project is massive and is taking me longer than I anticipated.

Since the rewrite is quite massive and touches every single function available to Web App Core, I went ahead and published it on my two biggest cross-platform applications, My Colony and PDF Document Scanner, so I could collect crash reports and see what is and isn't working. I know that this isn't something a "professional" company would necessarily do, but I did (mostly) test everything beforehand 🤐

Anyway, you may see several iterations and releases of the 1.10.x branch on each platform over the coming weeks as I work everything out, so you can report all issues you find in this thread.

While I am talking about Web App Core, I might as well give an overview of what I am changing on that product, since it is a large part of My Colony as well. My Colony is currently running on v3.7.6, and after I have all of the bugs worked out on all platforms, Web App Core will be bumping up to v4.0.0 and getting a ton of cool new features that will help My Colony and other products as well.

If you are not aware, Web App Core is basically an abstraction wrapper I wrote starting in 2013 or so that allows my apps and games to use device-specific native functions while sharing the same code base. It's basically what allows me to release updates to all platforms in a fairly short amount of time. It's not a third party library or anything, so I have total control over it's features and capabilities.

One of the new features coming to Web App Core v4 is the ability to fully customize the theme/look of the wrapper. For example, on all of my current apps, the default left-hand slide-out menu looks the same for every app on a specific platform. So all of my Android apps have the exact same looking slide-out menu, same looking title screen, same looking dialog popups, etc. They are all very generic and the same across the board. A productivity app like PDF Document Scanner uses the exact same looking menus and dialogs as a game like My Colony. With Web App Core v4, My Colony (and other games) will be able to have their own customized UI and look more "game" like.

Web App Core v4 will also bring full local filesystem access to My Colony on the Web. This means that on the My Colony web app, you will be able to choose a local folder on your PC or Android device that you want My Colony to use, and all game data will be saved there, instead of on the cloud or in the browser's internal database. Since saves will no longer be limited to using the database, game compression should be unnecessary, and this change should virtually eliminate file save corruption on the web edition of the game. This will also make backing up your data trivial, as you can just copy/paste your save files any time you want.

Web App Core v4 will also start making way for upcoming web technologies that are not yet available in stable channel browsers, but will be coming in the months ahead. For example, installed Progressive Web Apps (PWA's) will soon be gaining the ability to become the default application for certain file types. For example, if you had the My Colony PWA installed on your device, you will eventually be able to simply double click on a game file on your desktop, and it would automatically launch the game (and your colony). Same thing with apps like Voxel Paint, simply double clicking on a .vpp file would launch the app and the voxel model.

Anyway, there are a lot more capabilities coming soon that have nothing to do with My Colony, so I wont bother polluting these release notes any further. If you've been following my work for any length of time, you may know that I really dislike the various App Stores, their draconian content rules and restrictions, their 30%+ cuts on all transactions, etc. My ultimate goal is to have the web editions of all of my products just as capable (or more) than their native counterparts. I am a big fan of Progressive Web Apps, and as time goes on I believe they are going to become more and more indistinguishable from native applications. I am going to continue to be on the bleeding edge of the PWA side of things!

Hello .. is there a way to get the scanner default to something higher than 99dpi ?
I don't see any settings in the program.
Thank You !

Joe

pdf scanner suddenly won't let me scan anything but only asks if I want to import a picture or file from the device. What is wrong with this? another useless update that ruined a perfectly good working app?? help please

Is the scanner available on your system? It will only show scanners that are already setup/installed.

Hello, funny I ended up here as I downloaded this app off of Microsoft.com. The EZ PDF Document Scanner connects to my Xerox Documate 3220 just fine and scans standard size pages but does not correctly scan legal docs even after changing the option to "legal" in the program. You'll see in the attachment that it gets cropped in legal. Please advise.

Hey @djkline can you do a backup of your project from the PDF posted above and attach the *.pds file here so that I can debug the issue? I probably need to patch PDF Document Scanner and release an update to fix it.

I am having the same trouble. and i need to know how to fix this issue. please

Just joined and this is my first post. Not sure if I am doing this correctly.

I have used EZ PDF Document Scanner for some time and it works well. However, the following are annoying to me, and I am wondering if there are solutions for them or am I doing something wrong:
- when I close a Project, and click on the trash can, I have to do it twice in order for it to disappear. Is there any way to make it so I only have to do that once instead of twice?
- Is there an advantage to signing in when I use the app?
- Is there a support document for using this app?
- Is there a way to upgrade the software somehow, and what is the cost, if any?

Thanks very much!

So you shouldn't have to click on the trash twice, I will look into it because that must be a bug.

The main advantage to signing in to the app is that it will sync your premium upgrade to any device you are using. For example, if you purchase PDF Document Scanner premium on Windows and sign into the app using your account, you will automatically get Premium on the Android and iOS editions, without having to buy it again.

I do not have a special support document for the app, only the forums.

There is a single IAP in the app that unlocks all features. Right now the Premium edition removes ads, gives a few more post-scan processing options, and allows you to add a title page.

PDF Document Scanner, how does "basic" differ from Premium? What is the cost of Premium?

Problem solved, my scanner power cord had become unplugged

Is there an option to sort items in the pdf document scanner?

I have had the same printer-scanner for many years, and had never heard of Ape Apps until today.

Now when I try to scan something, my only choices are "Camera" and "File."

Must I link to my printer somehow?

I have been using the PDF document scanner for a while an just recently got my ape apps account set up. Prior to last week, everything on the app was working fine and I could go in and out of projects and it would save and reload them when I went back into a project.

However, over the last week, I have tried numerous times to open a project I had started and it basically holds me indefinitely on the pending/loading screen with the loading bar. I tried to duplicate the project and save the whole thing as a PDF from the main page in effort to maybe bypass whatever the problem is and it says "cannot read data" as the error.

I really would not enjoy starting this over, but can't find a way to get it to work. Any ideas? Do I need to log back out of my account since it was a project that I started prior to making my account?

See if you can export the .pds file from the main page, save it on your desktop, and then see if you can open it using the web app:

https://www.apewebapps.com/pdf-document-scanner/

The project could be using more memory than the packaged app allows :-/

Hello,

Where does the ez PDF Document Scanner Store Scans?

It looks like a new feature was added to move all project scans from the application desktop to the "Sandboxed Projects" in the menu.

Thank you